If you have other questions, please just send it to support@missvelyn.com
Where do we ship??
We can ship our products to most countries.
Normally we can ship the goods to your country as long as payment can be made.
When will my order ship??
Delivery time = processing time + shipping time
Processing time: typically, we will ship within 1-3 days.
Delivery Delays
While we try our best to ship out your orders in the speediest manner, unfortunately, it is difficult to guarantee specific delivery times or be held responsible for delays in transit.
If there is a substantial delay in the delivery of your order, we suggest contacting your local post office with your tracking number to expedite the shipping process.
Unfortunately, once an order is out of our hands, we have no more information than you regarding the whereabouts of your package. Please contact the mail carrier for any delivery concerns you may have.
Shipping Free and Time
Express Shipping Times：
United Kingdom:$12 (3-7 Work days)
United States: $12 (3-8 Work days)
Canada: $12 (3-8 Work days)
Europe: $12 (3-7 Work days)
Australia: $12 (3-8 Working days)
Standard Shipping Times：
United Kingdom: $7 (4-7 Work days)
United States: $7 (4-9 Work days )
Canada: $7 (4-9 Work days)
Europe: $7 (4-8 Work days)
Australia: $7(4-9 Work days)
Brazil: $7 (10-15 Work days)
The above time limit is for reference only. The specific time can be seen at checkout.
What should I do if my product is damaged during shipping??
Please inspect your order upon receipt, if the item is defective, damaged or you received the wrong item, please take a photo and contact us by email immediately so we can assess the problem and provide a solution.